Welcome to the course:

1. Your course tutor, Dr Mike Clayton
2. What you will be able to do at the end of your course
3. The main topics you'll learn
4. Practicing your skills: Your Conflict Log

Your Course workbook is below the video.

This is your course workbook.

We recommend you download it and either:

• Print it out
• Work from your preferred PDF reader

There is space in the workbook for you to add your own notes, so keep it with you as you work through the videos.