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Managing and Leading Change
Introduction: Change at Work
Welcome (3:15)
The Cycle of Change (4:19)
Exercise: The Barriers to Change
The Sources of and Barriers to Change (5:09)
Step 1: Demonstrate the Need for Change
First Layer of Resistance to Change (2:07)
Demonstrating the Need for Change: Applying Leverage (4:41)
What if they Still don't Accept the Need for Change? (4:42)
Case Study. Day 1: New Dawn
Tools for Change Leaders: The Mad - Sad - Glad Exercise (4:26)
Tools for Change Leaders: Perceptual Positions (5:45)
Step 2: Create a Compelling Future
Fear and Desire as Motivators for Change (1:43)
A Compelling Vision of the Future (4:30)
Stakeholder Engagement (5:10)
Tools for Change Leaders: Stakeholder Triage (6:13)
Tools for Change Leaders: Stakeholder Analysis (2:49)
Case Study. Day 7: Stakeholder Analysis
Step 3: Expect an Argument
Response to Change - An Introduction (2:59)
The Change Curve (4:46)
Case Study. Day 11: The Impact of Change
The Impact of Change on Operational Performance (4:17)
Three Phases of a Change Program (4:57)
How to Communicate Well (5:06)
Tools for Change Leaders: Communications Plan (4:01)
Tools for Change Leaders: Progression Plan (3:56)
Handling Resistance
Resistance to Change (4:58)
The Inner Layers of the Onion (7:24)
Case Study. Day 24: A Dozen Reasons
Engage with the Resistance (5:14)
Win over Your Resisters (Part 1) (3:56)
Win over Your Resisters (Part 2) (3:58)
Case Study. Day 25: Handling Resistance
Bonus Lecture: How to Implement Change... in the Face of Resistance to Change (15:51)
Steps 4, 5 & 6: Leading the Change
It's a Project (2:46)
99 per cent Perspiration (3:19)
Case Study. Day 65: You are the Change Leader
Win-Win-Win: Our Refer a Friend Program
First Layer of Resistance to Change
Find out what the first source of resistance is...
And, why it's reasonable, and therefore what you need to do to counter it.
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