First Layer of Resistance to Change

Managing and Leading Change

Introduction: Change at Work

Welcome (3:15)
Bonus for Project Managers: Why You Need Change Management in Your Project Manager’s Toolset (4:22)
The Cycle of Change (4:19)
Exercise: The Barriers to Change
The Sources of and Barriers to Change (5:09)

Step 1: Demonstrate the Need for Change

First Layer of Resistance to Change (2:07)
Demonstrating the Need for Change: Applying Leverage (4:41)
What if they Still don't Accept the Need for Change? (4:42)
Case Study. Day 1: New Dawn
Tools for Change Leaders: The Mad - Sad - Glad Exercise (4:26)
Tools for Change Leaders: Perceptual Positions (5:45)

Step 2: Create a Compelling Future

Fear and Desire as Motivators for Change (1:43)
A Compelling Vision of the Future (4:30)
Stakeholder Engagement (5:10)
Tools for Change Leaders: Stakeholder Triage (6:13)
Tools for Change Leaders: Stakeholder Analysis (2:49)
Case Study. Day 7: Stakeholder Analysis

Step 3: Expect an Argument

Response to Change - An Introduction (2:59)
The Change Curve (4:46)
Case Study. Day 11: The Impact of Change
The Impact of Change on Operational Performance (4:17)
Three Phases of a Change Program (4:57)
How to Communicate Well (5:06)
Tools for Change Leaders: Communications Plan (4:01)
Tools for Change Leaders: Progression Plan (3:56)
Bonus Video: What are Kurt Lewin’s Freeze Phases? (8:17)
Bonus Video: What is John Kotter’s 8-Step Change Process? (8:58)
Bonus Video: What is the ADKAR Model of Change? (6:38)

Handling Resistance

Steps 4, 5 & 6: Leading the Change

Discussion