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Managing and Leading Change
Introduction: Change at Work
Welcome (3:15)
The Cycle of Change (4:19)
Exercise: The Barriers to Change
The Sources of and Barriers to Change (5:09)
Step 1: Demonstrate the Need for Change
First Layer of Resistance to Change (2:07)
Demonstrating the Need for Change: Applying Leverage (4:41)
What if they Still don't Accept the Need for Change? (4:42)
Case Study. Day 1: New Dawn
Tools for Change Leaders: The Mad - Sad - Glad Exercise (4:26)
Tools for Change Leaders: Perceptual Positions (5:45)
Step 2: Create a Compelling Future
Fear and Desire as Motivators for Change (1:43)
A Compelling Vision of the Future (4:30)
Stakeholder Engagement (5:10)
Tools for Change Leaders: Stakeholder Triage (6:13)
Tools for Change Leaders: Stakeholder Analysis (2:49)
Case Study. Day 7: Stakeholder Analysis
Step 3: Expect an Argument
Response to Change - An Introduction (2:59)
The Change Curve (4:46)
Case Study. Day 11: The Impact of Change
The Impact of Change on Operational Performance (4:17)
Three Phases of a Change Program (4:57)
How to Communicate Well (5:06)
Tools for Change Leaders: Communications Plan (4:01)
Tools for Change Leaders: Progression Plan (3:56)
Handling Resistance
Resistance to Change (4:58)
The Inner Layers of the Onion (7:24)
Case Study. Day 24: A Dozen Reasons
Engage with the Resistance (5:14)
Win over Your Resisters (Part 1) (3:56)
Win over Your Resisters (Part 2) (3:58)
Case Study. Day 25: Handling Resistance
Bonus Lecture: How to Implement Change... in the Face of Resistance to Change (15:51)
Steps 4, 5 & 6: Leading the Change
It's a Project (2:46)
99 per cent Perspiration (3:19)
Case Study. Day 65: You are the Change Leader
Win-Win-Win: Our Refer a Friend Program
Bonus Lecture: How to Implement Change... in the Face of Resistance to Change
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